Policies

COUPON CODES

Coupon codes must be entered into the Coupon Code box at check-out for us to validate them. Only one code can be used on a purchase. Coupon codes cannot be applied to purchases made before the discount was offered, nor can they be retroactively applied after an order has been placed. Free Shipping is not automatically applied, and can only be done so with a coupon code. Shipping discount codes do not apply to orders outside of the U.S. or to any wholesale orders.

SHIP50 CODE RESTRICTIONS: Free shipping is valid in the U.S. only on purchases of $50 or more that are shipped via USPS. Taxes and shipping costs do not qualify toward the minimum purchase requirement.  Eligible customers must enter the code during checkout in order to receive free shipping.  Not valid on orders shipped via UPS.  Not valid on international shipments.  This coupon cannot be applied with any other offers.

PROMOTIONS

Restrictions apply to all promotions. Promotions are only effective during the specified date range when the appropriate coupon code is used. Promotion discounts cannot be retroactively applied to previous orders even if those orders have not yet shipped.

FREE GIFTS: At certain times our online shopping promotions include a free gift with purchase. Should you decide to return the item you purchased, the free gift must also be returned in brand new condition in order to obtain a full refund for the cost of the purchased item (minus shipping). Should the free gift no longer meet the requirements for a return, or should you chose to keep it when returning your purchased item, the value of your free gift will be deducted from your refund.  Free gifts are limited to availability and colors/sizes/items may be chosen at random. If the free gift is not indicated by customer, we will choose one for you.  Free Gifts may not be exchanged or refunded.  For additional policies regarding returns/refunds, please refer to our Policies page.

SALE ITEMS: All sale items are final sale and cannot be refunded or exchanged, nor can changes be made to orders once submitted.  Coupons are not valid on sale merchandise.

 

PAYMENT

We accept your payment by PayPal, or credit card. We also have gift cards.  Please note that we charge for all items at point of sale rather than at point of shipment.

SALES TAX: Due to state tax laws, we are required to charge local sales tax only in our home state of Texas.

MAIL

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us at  FineFeatherigns.com/contact and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Grace and Lace. If the package does return, a refund will be applied for the cost of the items only.

SHIPPING QUESTIONS: Please see our shipping policies at finefeatherings.com/shipping.

ORDER QUESTIONS: Please contact us at finefeatherings.com/contact

DAMAGED ITEMS/ORDER ERRORS

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us within 14 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames stated within our policies.

CANCELLATIONS/ORDER CHANGES

CANCELLATIONS:  We do our best to ship items as quickly as possible and because of this the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order.  However, when you receive the shipment, it will contain specific instructions on how to return items for a refund (minus the shipping charges) should you wish to do so.

ORDER CHANGES: Due to processing time and inventory counts, we cannot honor change requests to orders once they are submitted. Please make sure to carefully review your order before submitting it.

RETURNS (REFUNDS AND EXCHANGES)

RETURNS: We allow up to 14 business days after receiving your package to qualify for a refund for returned items, and we allow up to 60 days after receiving your package to qualify for store credit for returned items. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition.  Unless a return is the result of an error on our behalf, the customer is responsible for the cost of return shipping. When sending your return,  include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it.

EXCHANGES: We allow up to 60 days to qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you’d like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, please mail it back to us, being sure to include invoice, and your request for store credit. If you no longer have it, please include a note with your name, email, order #, your reason for the exchange, and a request for store credit. Please then ensure that you have created an account with us on our website, www.finefeatherings.com, using the email address you used when purchasing your order, as this is where we will issue your store credit. We will notify you via email as soon as we have received your returned package and your store credit has been applied to your account. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs.

GIFT EXCHANGES: If you are the recipient of a gift that you would like to exchange, please see our Exchange Policy above for guidelines and instructions regarding exchanges. However, when shipping a gift back to us, please include a note with the order # (if you have it), the name and email address of the purchaser, and your name and email address. After shipping your package, please create an account on our website, www.finefeatherings.com, as this is where we will issue your store credit once we receive your package.